Premium5 min read

When to use this article

Use this walkthrough if you want to request a refund for a subscription or purchase made through the Google Play Store.

Request a Premium refund

ParensUP Premium subscriptions and payments are managed by the Google Play Store. So refund requests must be made directly through Google Play.

Google may grant refunds under Google Play policies.
Decisions normally come within 1 day, but can take up to 4 days.

Option 1

Request through the refund page

Use this option when the purchase appears on the official Google Play refund page.

Open the Google Play refund page

Open the official Google Play refund request page.

On the Google article, tap Request a refund.

Sign in with your Google account

Select the ParensUP purchase

In the purchases list, select the ParensUP subscription or charge.

Choose the reason for the request

Select the option that best describes your situation.

Fill out the form

Complete the information requested by Google Play.

In the notes field, state that you want to request a refund for the ParensUP Premium purchase or subscription.

Submit the request

Tap Submit to complete the request.

Then wait for Google Play's review.

Option 2

If the purchase doesn't appear

Use this option if you can't find the purchase on the refund page. You can also request through the Google Play order history.

Open the Google Play site

Go to play.google.com using the Google account used in the subscription.

Open your account menu

In the top right corner, tap or click your profile photo.

Access the order history

Tap Payments and subscriptions and then Budget and order history.

Find the ParensUP purchase

Locate the charge related to ParensUP.

Report a problem

Next to the purchase, tap Report a problem.

Request the refund

Choose the reason, fill out the form stating you want a refund, and submit the request.

Important: requesting a refund is not the same as cancelling the subscription. To avoid new charges, also cancel the subscription through the Google Play Store — see Cancel Premium subscription.

All set! Your request has been submitted.

Now wait for Google Play's decision, which normally comes within 1 day (can take up to 4 days).

💡 Tips

If the purchase doesn't appear, check that you're using the same Google account used to subscribe to ParensUP Premium.
Submitting multiple requests for the same purchase doesn't speed up the review. Google recommends waiting for the decision.

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